Frequently Asked Questions

How can I get in touch with Zelnix for support?

For any queries or assistance, don't hesitate to contact our customer support team. You can reach us via email at support@zelnix.com or by using the "Contact" page on our website.

How can I check the status of my order?

Customers will receive an email notification with a tracking number once their order has shipped. Tracking information typically becomes available within 48 hours. Additionally, customers can use our order tracking tool at Order Tracking.

Can orders be returned?

Yes, customers can return their orders within 15 days of receiving the item. They should contact us via email to arrange the return.

What is the total delivery time for orders?

The total delivery time comprises two components: Order Processing Time (1-3 business days) and Shipping Time (7-10 business days).

How long does it take to process orders?

Orders are typically processed within 1 to 3 business days, excluding weekends and holidays. Customers receive a notification email upon order confirmation and another when the order has been shipped.

What should I do if my item arrives damaged?

In the rare event that an item arrives damaged, customers should email us with their order number and a picture of the damaged product. We will promptly send a replacement free of charge.

How can I get assistance if my question hasn't been answered?

For further inquiries or comments, customers can contact us via email at support@zelnix.com.